Troubleshooting¶
Common Issues¶
The alert status isn't updated¶
Description¶
The alert status field are not updated although new log records are added.
Solution¶
Check the following:
- Are there any errors in the log?
The monitors aren't showing in the Lime CRM Web Client¶
Description¶
I don't see any meters in the Lime CRM Web Client
Solution¶
Check the following:
- Is the user a member of the group
Integration Monitor Administrators
orIntegration Monitor Users
? - Have you created any Integration Monitors?
- If yes, are they set to
active
? - Have you configured the Lime CRM Web Client Start Page to show any Integration Monitors?
- If yes, does the config parameter match the name of the existing Integration Monitors?